Things you might need to know
What is the web design process?
- The first step in the process is to fill out our online design brief. This will only take around 10 minutes to complete.
- Once you have completed the form, an account manager will be allocated to your project and will contact you via telephone (or e-mail if we cannot contact you by telephone) and discuss the layout of your design brief.
- We will discuss the payment options available for your project and content needed from you in order to start and finish the project.
- The presentation date of the final project will depend on you providing all the relevant documents needed for the projects completion. Once your website is done and presented we will send you a link for your to view it before it goes live. You will have up to three initial changes as part of your initial standard package, after which it will go live.
What will my website look like?
To get a good idea of what your webpage will look like have a look at some of our previous work. All of our websites are custom made to look unique, professional, and memorable and inline with your professional outlook.
Is there a limit to the amount of pages I can have on my website?
No, there is not. Most of our web pages have a clean, simple and professional look to them with a certain amount of top navigational menu tabs. However if you run out of space and want to add more content we can simple add sub pages to anyone of your top menu tabs depending of the web package you would have chosen.
How soon will my website be available?
We aim to have all websites completed within 3-4 weeks from the time we receive your initial deposit. Completion will also depend on us receiving all the requested documents on time. The most common delay found in creating and completing any new website is in waiting for content (text/images) to be sent to us by the client.
Who owns my website and domain name?
You will have the full rights to your website and your domain name upon completion of project. You also have the liberty to move to a different website host if you choose. * conditions apply.
Will we have to meet in connection with the website?
Most of the time this is not necessary as most of our websites are normally completed via email and phone. The amount of communication is dependent on the complexity of the project however we do adhere to keeping in contact with you as the project progress. Once the website is completed we will give you a password for you to view it on a private portal.
How do I pay for my website?
International payments via PayPal or Credit Card (depending on the amount), Australian based clients can process the payment via direct debit
Do you offer email addresses?
Yes we do. We can help set up an email service using the Google Apps Business Suite. There is a small $110 setup fee and an annual hosting fee for the domain parking of $88.
Google Apps Suite is quite a useful resource. Besides the email platform, it provides a wide range of business suites. If you wish to have more then two email addresses we can set you up 10 email address for an extra cost of $ per year. Other email options are available upon request.
My business does not have a logo, can you create one for me?
Yes we can. We have a dedicated team of web designers who also specialize in creating custom made branding packages for business. Click her for more information.
Where will my website be hosted?
Your website will be hosted on one of our high-powered dedicated servers based in Melbourne, Victoria. This server has been operating well for a number of years and none of our clients have had any problems with it.
Will I be under any obligation to remain under your service?
As noted before, once the website has been handed over to you, you will have full ownership of the site. You will not be under any form of contract. However if you do choose to stay under our service we will send you a yearly renewal invoice. You may pay the renewal if you wish to continue receiving hosting, support, Internet marketing and domain renewal.
What happens if I have problems with my website?
Our offices are open 9-5pm, Monday to Friday to assist you with any issues you may be having with your website. We do also offer emergency support outside of office hours for any major issues that may arise.
Can I choose the colours for my website?
Yes you can. Every part of your website is customized to look and feel like how you would imagine it. Our design brief will give you a few choices to choose from. Click here to get started.
Why are your prices so much more affordable than other online web design companies?
A lot of web design companies these days have taken advantage of the general publics lack of knowledge when it comes to the development of websites and the costs involved. These companies have taken on the liberty to mark up their prices and still deliver average looking sites. Our highly efficient and ethical team of designers have streamlined our costs to be just right for any SME to large companies that have a vast amount of products and staff. With our vast amount of experience we have tailor made different web packages with different prices options to suite your type of business and hence and hence cut down on any unnecessary costs.
Will my website be searchable on all the main search engines?
Yes.. Depending on the web package that you would have chosen we would customise our Internet marketing campaign to suite your desired outlook for your company to be searchable on most search engines. You can even add your own search engine meta tags to each individual web page if desired. Click here for more details.
Will there be any hidden cost associated with my website design?
No. We have three web packages that we offer. We will discuss which one will be most suitable for your line of business and the price associated with it. Unless you change packages during the design process we will stick to your standard package.
Will I be tied to look.net for any site maintenance or any updates that I may want to do once my website is completed ?
Once we have completed your website we will pass it onto you and you can make any changes that you may wish.